FAQs

How long will my order take to produce?

Production lead-times on all online orders (non-bespoke), is generally 15-20 business days. 

Bespoke lead-times, can vary due to the necessary correspondence to build your design, source the stone and make all alterations before finishing the piece. This will generally be between 3 and 6 weeks. If you need the piece by a certain date, just get in touch and we'll see what we can do.

How long does shipping take?

Within Australia, we ship all orders via AusPost Express. To see if your post code is the next day delivery zone, see https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia

Internationally, we also now ship via express, which is generally a 3-5 days shipping time.

FREE SHIPPING WORLDWIDE!

Worth noting for international orders; the last leg of the delivery is generally carried out by your national postal service, so they may have more accurate tracking information once on in your home country. For example, the United States is USPS and the United Kingdom, Royal Mail. 

Do you do custom designs?

We sure do! We love creating bespoke pieces. See here; Lei è Bespoke.

What materials are your pieces made from?

Our products are generally made from solid gold or sterling silver, adorned with high-quality and sourced diamonds, precious stones and pearls.

I don't know my/her size, what do you recommend?

See our Sizing Guide, for all things sizing!

Can my piece be resized?

Absolutely! We have free resizing on all our pieces. Our goal is to have your ring fitting perfectly and this should come at now additional cost.

Send us an email if you wish to organise a re-size and we'll set that up. 

You will receive an email after the piece has shipped with information on how to set up a return for resizing. Then, please allow 7 days for the turnaround.


How can I pay? Do you offer AfterPay? 

YES, we accept AfterPay for all Australian orders. Unfortunately, this currently only for domestic orders.

We accept payment through these secure gateways: PayPal, Shopify Payment, ApplePay, GooglePay and AfterPay. These payment methods include credit and debit cards; VISA, MasterCard and American Express.

How long will my order take to produce?

Production lead-times on all online orders (non-bespoke), is generally 15-20 business days. 

Bespoke lead-times, can vary due to the necessary correspondence to build your design, source the stone and make all alterations before finishing the piece. This will generally be between 3 and 6 weeks. If you need the piece by a certain date, just get in touch and we'll see what we can do.

How long does shipping take?

Within Australia, we ship all orders via AusPost Express. To see if your post code is the next day delivery zone, see https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia

Internationally, we also now ship via express, which is generally a 3-5 days shipping time.

FREE SHIPPING WORLDWIDE!

Worth noting for international orders; the last leg of the delivery is generally carried out by your national postal service, so they may have more accurate tracking information once on in your home country. For example, the United States is USPS and the United Kingdom, Royal Mail. 

Do you do custom designs?

We sure do! We love creating bespoke pieces. See here; Lei è Bespoke.

What materials are your pieces made from?

Our products are generally made from solid gold or sterling silver, adorned with high-quality and sourced diamonds, precious stones and pearls.

I don't know my/her size, what do you recommend?

See our Sizing Guide, for all things sizing!

Can my piece be resized?

Absolutely! We have free resizing on all our pieces. Our goal is to have your ring fitting perfectly and this should come at now additional cost.

Send us an email if you wish to organise a re-size and we'll set that up. 

You will receive an email after the piece has shipped with information on how to set up a return for resizing. Then, please allow 7 days for the turnaround.


How can I pay? Do you offer AfterPay? 

YES, we accept AfterPay for all Australian orders. Unfortunately, this currently only for domestic orders.

We accept payment through these secure gateways: PayPal, Shopify Payment, ApplePay, GooglePay and AfterPay. These payment methods include credit and debit cards; VISA, MasterCard and American Express.